Loan Application Questions

Electronically handled. Electronically notified.

Want to know if you’ve been approved for your loan? Please visit the Existing Customers page and see. We will contact you by E-mail with your approval information shortly. (Or, if there is an issue with your loan application we will contact you by telephone shortly.) If you can’t wait for our E-mail, please contact us at status@usacashexpress.com .

Existing Customers and Support

Use our on-line features for fast answers to your questions.

Please visit the Existing Customers page to check on your existing loan, see or make payment arrangements, or get a new loan.

Other Inquiries

Contact us by mail or telephone.

We highly recommend you use the Existing Customers page to check on your existing loan, get a new loan, or make payment arrangements. Please note that because USA Cash Express is a streamlined Internet company, hold times at our customer service center can be lengthy. You can fax your documents to customer service during normal business hours at (800) 605-7419. Returning customers should fax their documents to 866-423-1063.

New Customers: Please log in to the Existing Customers Center to see your current status with your loan. If you should need a status update please contact us via email at status@usacashexpress.com. You may contact your loan rep directly with the ext provided on your loan documents. If you are having troubles contacting your loan rep please call customer service at 877-917-7489 and they can transfer you to your loan rep.

Existing Customers: If you are an existing customer in need to speak with someone about payment arrangements, billing, or any existing financial transactions please contact us via email at customersupport@usacashexpress.com or if you do not receive an email response back you may call customer service at 877-917-7489.

Returning Customers: If you are an existing customer with a good payment history, have paid off your last loan & you are seeking another loan, you may log in to the Existing Customers Center and proceed to receive a new loan or email reacts@usacashexpress.com. If you do not receive an email response you may call the reactivation department directly at 1-877-917-7489 X539.

Concerns

If you have any concerns please visit our concerns page.

Business Development

Call us at USA Cash Express and leave your contact info for the marketing manager. We will get with you ASAP.

Affiliates Note: If your a power affiliate or lead provider and can produce 50 or more accepted applicants a day we would like you to call an ask for the payday loan business development manager directly.